Question 1

When do classes open for booking?

Accepted Answer

All of our classes open for booking one week and one hour prior to class start time. For example - A 930am on a Friday will open the Friday before at 830am.

Question 2

What is your cancellation policy?

Accepted Answer

Classes can be cancelled up to 4 hours before starting time. Cancels within 4 hours of start are subject to a 10$ cancellation fee or loss of credit. If you are are on the waitlist, you can cancel at any time without penalty.

Question 3

What is your late/no-show policy?

Accepted Answer

Doors open for classes 15 minutes before start times. Please arrive 10-15 minutes before your class time. Our studio doors lock 2 minutes before class to ensure a safe and smooth start to class. We do not allow late entries into class. Late/no-show are subject to a $15 fee or loss of credit.

Question 4

What do I need to bring to class?

Accepted Answer

We provide: A secure place for your belongings while you're in class, towels, a water station, SPD shoes & heavy bag gloves.

You bring: Comfortable workout clothes, a water bottle and a mat (for strength classes that require a mat).

We have mats available for rent and for purchase.
We also have water bottles, hydration drinks and energy drinks available for purchase.

Question 5

Are your classes for any fitness level?

Accepted Answer

Absolutely! Mamba is for everyone. Your pace is the right pace. Beginner, returning or experienced. Come exactly as your are.

Our experienced motivators/trainers/coaches will guide you through every class and will always makes sure to provide different options to ensure inclusivity and accessibility for all fitness levels.

Question 6

Can I take my phone into class?

Accepted Answer

Phones are not allowed in classes. Please leave them in the lockers provided in the lobby. Watches should be on "theatre mode". We keep the room distraction free and dark. Thank you for helping us create a special environment at Mamba!

Question 7

Do you have showers?

Accepted Answer

We don't have showers but we do have individual washrooms/ change rooms available.

Question 8

Do you have any community discounts?

Accepted Answer

Yes! We offer health care, first responder, school district, senior and student rates! 15% off all memberships and class packs.

Email or DM us your valid ID and what package you'd like to get started.

*Cannot be combined with other promotions

Question 9

Do you offer private classes?

Accepted Answer

Yes! We offer private ride, strength or heavy bag classes! Reach out to hello@mambacycle.ca to inquire!

FREQUENTLY ASKED QUESTIONS